Customer Support
Loved the gentle staff ...
This was a very good trip. We loved the kayaking and the cave. Also loved the gentle staff and the food and music onboard.
One of the greatest boats ...
This is one of the greatest boats in the world! We all enjoyed the trip very much. Thanks to all the staff, you gave us a wonderful vacation.
Definitely coming back ...
We had a wonderful time on Halong Bay. The service staff and whole crew did an excellent job, they looked after us well and gave lots of information (especially the Tour Guide) that helped us to understand the place. It was an amazing visit to this World Heritage site. We are definitely coming back and will recommend to friends. Thank you so much!
Attention to details that delighted us ...
We enjoyed a very pleasant trip. We appreciated the very personable staff, a nice and clean environment on board, and an attention to detail that delighted us (for example - the impromptu substitute shovel and pail for the children for the beach). Your crew achieved successfully what we desired and we thank you for the level of service you provided. Many more happy sailings for you.
Great decision ...
The tour guide on board was wonderful. The whole adventure, from meeting at the pier, to checking in the cabins, to excursions and dining - all excellent. I did a lot of research on the internet and decided to go with Indochina Sails - great decision! Thank you for a wonderful stay.
The trip was fantastic ...
The trip was fantastic. We spent 4 days in total in Hanoi, but the highlight of our entire trip was the tour with Indochina Sails.
The hotel pick-up from Hanoi was punctual and the driver was very careful. The check-in to our cruise at Halong Bay was seamless and we were very impressed by the room and the quality and level of service provided throughout the cruise. We will definitely recommend it to our friends.
Thanks again for all your help in assisting with the booking. You were very helpful.
The service was absolutely 5 star...
Loved our trip to Halong Bay, especially with Indochina Sails! The service was absolutely 5 star, with an incredibly clean and beautifully decorated boat, lovely rooms, incredible food (the best I had in all of Vietnam) and really fun activities including the most beautiful kayaking I've ever seen amongst the islands of the Bay.
There was nothing they could have done better and the boat was truly amazing, for the price we paid it was a steal for what you get. I wasn't sure what to expect, and seeing their online brochure made me feel they must be a very good company but I was blown away when the photos looked exactly like the real thing, which is rare!